Privacy Policy:-
In this Privacy Policy, references to “you” mean any person submitting any data to us, our agent, or the Site. Data protection is a matter of trust, and your privacy is important to us. We will only use your name and other information related to you in the manner set out in this Privacy Policy. We collect information only when necessary and only if relevant to our dealings with you. We retain your information only as long as required by law or for the purposes for which it was collected.
You can browse the Site without providing any personal details. During your visit to the Site, you remain anonymous unless you log in with your username and password.
Data Collected in Offline Stores
We also collect personal data when you purchase products from our physical stores or enroll in various programs run by us. This Privacy Policy applies to such data collected in-store. By not opting out of the program, you agree to this. References to the “Site” should also be read as “store” where relevant.
Data That We Collect
If you place an order through the Site, we may collect various types of information such as:
Title, name, gender
Email address
Postal and delivery addresses
Phone and mobile numbers
Payment and bank details
This data helps us process your orders, arrange delivery, manage your account, detect fraud or abuse, and contact you when needed. We may share your name, contact details, and address with third parties like courier partners or suppliers to complete your order. We may also share your data with our franchisors or business partners to offer products or services directly or indirectly.
You agree to submit only accurate and up-to-date information. You can access your order history, saved addresses, and preferences through your account dashboard.
Note: Keep your login credentials confidential. We are not liable for misuse unless due to our negligence.
We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. Your data is securely stored on servers located in India with both physical and technological protections. If you object to the data practices described, please refrain from using the Site.
We reserve the right to share your personal information with third parties if legally required.
Credit Check and Fraud Prevention
We use secure and authorized payment gateways. Our fraud prevention and credit check policies align with those of our payment service providers. All disputes are subject to the jurisdiction of courts in Bangalore, India.
Other Uses of Your Personal Information
We may use your data to send you:
Promotional content
Product updates
Newsletters or SMS alerts
Information about other brands under BigV or business affiliates
If you wish to opt out of receiving such communications, click “unsubscribe” in any email or follow instructions in the SMS. Note that unsubscribing from one channel doesn’t unsubscribe you from all. Within 7 working days of your request, we will stop sending you communications.
Competitions
We use collected data to notify winners and promote our offers. Full terms for competitions are detailed separately.
Third Parties and Links
We may share your data with companies in the BigV group, or authorized agents and subcontractors, to support services like product delivery, payment processing, marketing, and customer support. We may also exchange data for fraud prevention or credit risk reduction.
If BigV undergoes a sale or restructuring, your data may be transferred as part of that transaction. Aside from the cases outlined, we will not share your personal data without your consent, unless required by law.
This Site may contain ads and links to third-party websites. BigV is not responsible for the privacy practices or content of those websites.
Cookies
Cookies are not mandatory for browsing the Site, but are required for certain features, like placing orders. Cookies are small text files stored on your device, identifying you as a unique user. They help save time and improve your browsing experience.
Our use of cookies is limited to functionality and does not include personal or advertising tracking. Disabling cookies may limit some features of the Site.
Security
We employ physical, electronic, and procedural safeguards to secure your information. Data collection occurs on secure servers with firewall protection. Payment data is encrypted using SSL (Secure Socket Layer) technology.
We strongly advise not sending full credit/debit card details through unencrypted emails. From time to time, we may request proof of identity before disclosing personal data to you.
You are responsible for protecting your password and access to your account.
Consent
By using the Site or submitting your data to BigV or its agents, you consent to your data being used as described in this Privacy Policy. This applies even if you are registered with DND, DNC, or NCPR. You authorize BigV or its service providers to contact you for transactions or service-related matters.
Copyright
This Privacy Policy is the intellectual property of BigV. Any reproduction, including extracts, for commercial use is not permitted. Legal action may be taken in the event of infringement.
BigV reserves the right to modify this Privacy Policy at any time without prior notice. It is your responsibility to review it periodically for changes.